There are four different types of training targeted to different audiences:
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IT QUALITY Foundation course – leading to CITQP Training targeted at candidates who are aiming to understand the holistic view on IT quality, understand how to communicate term IT quality and become Certified IT Quality Professional – CITQP. See more details… |
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IT QUALITY Expert course – leading to CITQE or AITQE Two day training focused on quality assessment, data processing and communication of result. This course is targeted to candidates who are aiming to learn how to process and present the IT QUALITY INDEX outputs to customers and how to communicate and develop consultancy offerings. Participants of this training become a Certified IT Quality Expert – CITQE – to use the ITQI internally in a non-commercial manner or become an Accredited IT Quality Expert – AITQE – to deliver ITQI assessments as a commercial service. See more details… |
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IT QUALITY Manager course – leading to CITQM Two day training focused on how to manage IT Quality Management System in IT. This course is targeted to candidates who are aiming to know how to prioritize improvements and resolve conflicting motivations and how to report improvements made in a structured way. Participants become IT Quality managers – CITQM – responsible for IT quality on the strategic and tactical level. See more details… |
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Managing Knowledge Worker Quality – leading to CMKWQ Two day training explaining management of knowledge workers as an antithesis to management workers performing repetitious work activities. Practical exercises explaining Knowledge Worker Quality Index method. See more details… |
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IT Performance reporting – leading to CITPR One day training introducing new concepts as ABI metrics, metrics networks and overview of most important qualitative metrics for IT management. |
IT Quality Index listed in SFIA referenced Bodies of Knowledge here addressing SFIA skills
- QUMG Quality Management
- QUAS Quality Assurance
- MEAS Measurement
COBIT 2019 APO 11 Managed Quality is processes supported with IT Quality Index body of knowledge
IT Quality Index courses and COBIT 2019 enabling processesWe made design of courses as the most suitable combinations for different audiences:
- Foundation – every IT professional – CITQP
- Manager – quality managers, IT governance, process managers, ITIL Expert – CITQM
- Expert – highly experienced experts and consultants – CITQE and AITQE
- Certification in IT Quality – full certification path covering all levels from Foundation to Expert – CITQ
- Managing Knowledge Worker Quality – management and quality assessment of knowledge workers – KWQI, complementing metrics CLQ and CLX
- IT Performance Reporting – new concept of metrics networks, ABI (absence of bad indicator) and WDI (wrongdoing indicator), narrative reporting and general drift to qualitative IT metrics.
Courses available via accredited training organisations are listed here
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