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IT Quality Index

IT Quality Management Framework

  • About IT QUALITY INDEX
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  • IT QUALITY MANAGEMENT SYSTEM
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    • IT QUALITY Foundation
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Courses

There are four different types of training targeted to different audiences:

IT QUALITY Foundation course – leading to CITQP
Training targeted at candidates who are aiming to understand the holistic view on IT quality, understand how to communicate term IT quality and become Certified IT Quality Professional – CITQP.
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IT QUALITY Expert course – leading to CITQE or AITQE
Two day training focused on quality assessment, data processing and communication of result. This course is targeted to candidates who are aiming to learn how to process and present the IT QUALITY INDEX outputs to customers and how to communicate and develop consultancy offerings. Participants of this training become a Certified IT Quality Expert – CITQE – to use the ITQI internally in a non-commercial manner or become an Accredited IT Quality Expert – AITQE – to deliver ITQI assessments as a commercial service.
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IT QUALITY Manager course – leading to CITQM
Two day training focused on how to manage IT Quality Management System in IT.  This course is targeted to candidates who are aiming to know how to prioritize improvements and resolve conflicting motivations and how to report improvements made in a structured way. Participants become IT Quality managers – CITQM – responsible for IT quality on the strategic and tactical level.
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Managing Knowledge Worker Quality – leading to CMKWQ
Two day training explaining management of knowledge workers as an antithesis to management workers performing repetitious work activities. Practical exercises explaining Knowledge Worker Quality Index method.
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IT Quality Index listed in SFIA referenced Bodies of Knowledge here addressing SFIA skills

  • QUMG Quality Management
  • QUAS Quality Assurance
  • MEAS Measurement
SFIA skill taxonomy mapping to IT Quality Index courses

 

COBIT 2019 APO 11 Managed Quality is processes supported with IT Quality Index body of knowledge

IT Quality Index courses and COBIT 2019 enabling processesWe made design of courses as the most suitable combinations for different audiences:

  • Foundation – every IT professional – CITQP
  • Manager – quality managers, IT governance, process managers, ITIL Expert – CITQM
  • Expert – highly experienced experts and consultants – CITQE and AITQE
  • Certification in IT Quality – full certification path covering all levels from Foundation to Expert – CITQ
  • Managing Knowledge Worker Quality – management and quality assessment of knowledge workers – KWQI, complementing metrics CLQ and CLX

Courses available via accredited training organisations are listed here

or provide us your contact information so you will receive quotation from IT Quality Index accredited training organisations:

Quotation request

IT Quality Foundation CITQP
IT Quality Expert CITQE AITQE
IT Quality Manager CITQM
Certification in IT Quality CITQ
Managing Knowledge Worker Quality

 

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IT Quality Index

IT QUALITY INDEX is IT quality assessment framework, which is used for quality assessment in different types of IT organizations. It is respecting all major best practices frameworks and norms.

 

IT QUALITY INDEX® is a registered mark of Q4IT Limited. All rights reserved.

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