Many IT management concepts are deeply rooted in the industrial era, where productivity, speed, and costs are the primary focus. Methods such as Agile, ITSM, …
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Quantitative and Qualitative metrics compared
Quantitative metrics in IT are good when work is: input-output processinghigh frequencystandardized outputspredefined process or workflow For example …
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Missing quality related skills
SFIA 8 defines 121 skills covering almost all activities relevant to internal IT departments or external service providers. Vast majority of described skills …