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IT Quality Index

IT Quality Management Framework

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IT QUALITY Manager

Certified IT Quality Manager – CITQM

Course length:  2 days

Dates and places:  Courses are available through Accredited Training organizations

Download course detail here

Prerequisites: IT Quality Index Foundation or IT Quality Index Expert course.

Target group: IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Manager – CITQM. Course is targeted to IT quality managers managing continual IT quality improvement systems.

Course Learning Objectives: This qualification presents deep understanding how IT Quality Index framework could form basis for continual quality improvement in all quality dimensions. Course participants will gain knowledge how to design, operate IT quality management system on strategic and tactical level.  Mapping to COBIT 2019 enabling processes, APO11  Managed Quality. SFIA skills: Quality management QUMG 5-7, Quality assurance QUAS 4-6, Measurement MEAS 5-6, Conformance review CORE 5-6

 

Course agenda

2 days:

  • Overview of IT quality management system
  • Overview of ITQI framework
  • Designing visual IT QMS system
  • Key components of IT QMS
  • Establishing IT QMS – roles, activities
  • Responsibilities of Quality Manager
  • Improvements initiations, recording, processing
  • Managing improvements
  • Value / Benefits of improvements – CVC, RBA, ADRA techniques
  • Reporting and KPIs of IT QMS
  • Value to business
  • Mapping to COBIT 2019 enabling processes APO11 Managed Quality
  • Exercises:
    • Finding ideas for improvement
    • Visual management of improvements
    • Valuation of improvements
  • Certification exam

Additional information:

  • Course is led by experienced Accredited IT Quality Expert and Trainer – AITQE / AITQT
  • Course is including practical assignments to provide platform for learning by doing

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Certificate IT Quality Manager CITQM
IT Quality Manager CITQM
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IT QUALITY INDEX is IT quality assessment framework, which is used for quality assessment in different types of IT organizations. It is respecting all major best practices frameworks and norms.

 

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