Cost benchmarking is a common management practice, frequently used within IT management. Perhaps the most widely recognized metric compares IT operational costs …
[Read more...] about Why IT Cost Benchmarking Alone is Dangerously Misleading
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Frequently missing components of good IT governance
Recent assessments from the IT Quality Index have provided empirical evidence shedding light on common issues prevalent in many IT departments. These findings …
[Read more...] about Frequently missing components of good IT governance
Quality assessments and metrics
Many IT management concepts are deeply rooted in the industrial era, where productivity, speed, and costs are the primary focus. Methods such as Agile, ITSM, …