Certified IT Quality Professional – CITQP
IT quality assessment framework overview
Course length: 1 day including 60 minutes test
Price: 795 EUR 695 GBP 1145 USD including certification exam (VAT excl.)
Dates and place: see courses calendar
Target group: All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to become Certified IT Quality Professional – CITQP, Individuals aiming to become Accredited IT Quality Expert – AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.
Download course detail here
Registration: registration form
Prerequisites: No prerequisites – ITIL® Foundation or higher certificates are very helpful
Course Learning Objectives: This qualification presents an overview of IT Quality Index framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain knowledge how to assess actual IT quality levels, identify areas with biggest improvement potential. SFIA skills: Quality management QUMG 4, Quality assurance QUAS 3-4, Quality standards QUST 2-4, Conformance review CORE 3-4.
Course Outcome: Successful candidates will gain Certified IT Quality Professional – confirmation of understanding fundamentals of holistic approach IT quality.
- IT Quality Measurement – motivations
- Previous IT quality models
- Architectural design of holistic IT quality assessment
- IT QUALITY INDEX – model, principles, IT quality definition
- Quality domains, dimensions, attributes
- Human assets
- IT Quality Index assessment – planning, method of assessment
- Analysis and processing
- Interpreting results, creating management summary, result presentation
- Value to business
- Test – 60 minutes, writing answers to 6 questions (thesis)
- Course participants are provided with hot/cold drinks, lunch, snacks
- Active participation in course – role-playing,
- Course is lead by experienced Accredited IT Quality Expert – AITQE
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