Certified IT Quality Professional – CITQP
IT quality assessment framework overview
Course length: 1 day
Dates and places: Courses are available through Accredited Training organizations
Target group: All IT professionals including team leaders, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals. Individuals aiming to become Certified IT Quality Professional – CITQP, Individuals aiming to become Accredited IT Quality Expert – AITQE or Accredited IT Quality Trainer where IT Quality Index Foundation certificate is required.
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Prerequisites: No prerequisites – ITIL® Foundation or ITIL 4 Foundation or higher certificates are highly recommended
Course Learning Objectives: This qualification presents an overview of IT Quality Index framework – the concept of quantification quality of IT into management comprehensive form. Course participants will gain knowledge how to assess actual IT quality levels, identify areas with biggest improvement potential. SFIA skills: Quality management QUMG 4, Quality assurance QUAS 4,
Course Outcome: Successful candidates will gain Certified IT Quality Professional – confirmation of understanding fundamentals of holistic approach IT quality.
Course Agenda
- IT Quality Measurement – motivations to qualitative metrics
- Previous IT quality models and why another approach is required
- Architectural design of holistic IT quality assessment
- IT QUALITY INDEX – model, principles, IT quality definition
- Quality domains, dimensions, attributes
- Business/Customers
- People – Human capital
- Services
- Processes
- Tools
- Appearance/Image
- IT Quality Index assessment – planning, method of assessment
- Analysis and processing
- Interpreting results, creating management summary, result presentation
- Value to the business, complementing qualitative metrics KWQI, CLQ, CLX
- Online certification exam Certified IT Quality Professional CITQP
Additional information
- Course participants are provided with hot/cold drinks, lunch, snacks (not applicable for online courses)
- Active participation in course – role-playing,
- Course is led by an experienced Accredited IT Quality Expert – AITQE
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