For many organizations, quality management has been a long-standing practice—often rooted in assumptions that have gone unchallenged for decades. In …
[Read more...] about Reframing Quality Management: Combining EFQM and the IT Quality Index
Why IT Cost Benchmarking Alone is Dangerously Misleading
Cost benchmarking is a common management practice, frequently used within IT management. Perhaps the most widely recognized metric compares IT operational costs …
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Missing quality related skills
SFIA 8 defines 121 skills covering almost all activities relevant to internal IT departments or external service providers. Vast majority of described skills …