Quantitative metrics in IT are good when work is: For example request fulfilment, access management, standard changes, routine incidents As most regular …
[Read more...] about Quantitative and Qualitative metrics compared
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Missing quality related skills
SFIA 8 defines 121 skills covering almost all activities relevant to internal IT departments or external service providers. Vast majority of described skills …
Typical steps of IT QMS introduction
Typical steps of establishing IT QMS are: 1. IT Quality Foundation training for 2+ IT staff to get basic understanding of what IT quality is 2. IT Quality …