Quantitative metrics in IT are good when work is: input-output processinghigh frequencystandardized outputspredefined process or workflow For example …
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Communicating value of IT
Are you over focused on reporting volume metrics or CMMI figures? Is it helping CIO communicating value of IT? "Clearly, CIOs will struggle communicating the …
IT QUALITY INDEX book published and available
In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his …
[Read more...] about IT QUALITY INDEX book published and available