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administrator / 13.10.2016

IT QUALITY INDEX Expert Course

IT QUALITY INDEX Expert course – Certified IT Quality Expert – CITQE

and / or Accredited IT Quality Expert – AITQE

Course length:  2 days including test
Place and date: see here

Target group:  Individuals aiming to become Certified IT Quality Experts – CITQE, or Accredited IT Quality Expert – AITQE, CIO, Senior IT managers, IT managers, Quality Assurance managers, Compliance leads, Supervisors, IT professionals

Price: 1260 EUR   1110 GBP   1896 USD

In case of interest you can register on-line.

Do you need more information or do you prefer a printed registration form?

Download course detail Download registration form

Prerequisites

ITIL® Intermediate certificate, demonstrated IT management skills. Main target group are candidates who are aiming to become Certified IT Quality Expert – CITQE, Accredited IT Quality Expert – AITQE, Accredited IT Quality Trainer – AITQT.

 

Course Learning Objectives

This qualification presents an expert level of IT QUALITY INDEX framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain expert knowledge how to asses actual IT quality levels, identify areas with biggest improvement potential. AITQE will learn, how to communicate results to stakeholders.

 

Candidates will learn how to manage quality assessment session, how to process, interpret and communicate result data. For becoming Accredited IT Quality Expert and to pass  IT QUALITY INDEX accreditation additional conditions and term apply.

Course agenda – Day 1

  • IT Quality measurement – motivations
  • Previous models used to analyse IT quality
  • Architectural design of holistic IT quality assessment
  • IT Quality Index – model, principles, definition of IT quality
  • Quality domains, dimensions, attributes
    • Business/Customers
    • Human assets
    • Services
    • Processes
    • Tools
    • Appearance
  • IT Quality Index assessment – planning, organization, method of assessment
  • Analysis and processing
  • Interpreting results, creating management summary, results presentation
  • Value to business
  • Test – 60 minutes, writing answers to scenario and scenario related questions

 Day 2

  • Managing assessment session – who/what/how
  • Data processing – logic
  • Free / commercial exploitation – licensing rules
  • Value proposition
  • ITQI Association
  • Test – 60 minutes, writing answers to scenario + questions

What the participants will learn

  • How to lead quality assessment sessions
  • How to process data
  • Compare quality levels pre / after improvement project
  • Benchmark Cost / Quality of IT in context
  • Communicate quality levels to customers
  • Communicate IT quality term

Additional information

  • Course materials in English
  • Course participants are provided with hot/cold drinks, lunch, snacks
  • Active participation in course – role playing
  • Course is lead by experienced Accredited IT Quality Expert / Trainer (AITQE / AITQT)

 

Filed Under: Accreditation

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IT QUALITY INDEX is IT quality assessment framework, which is used for quality assessment in different types of IT organizations. It is respecting all major best practices frameworks and norms.

 

IT QUALITY INDEX® is a registered mark of Q4IT Limited. All rights reserved.

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