Recent assessments from the IT Quality Index have provided empirical evidence shedding light on common issues prevalent in many IT departments. These findings …
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Quantitative and Qualitative metrics compared
Quantitative metrics in IT are good when work is: For example request fulfilment, access management, standard changes, routine incidents As most regular …
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Typical steps of IT QMS introduction
Typical steps of establishing IT QMS are: 1. IT Quality Foundation training for 2+ IT staff to get basic understanding of what IT quality is 2. IT Quality …