Is Service quality and IT quality the same thing? #ITIL4 glossary defines service quality as "The totality of a service’s characteristics that are relevant …
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Quality related Bodies of Knowledge and IT Quality Index
Do you know what IT quality is? Do you manage IT Quality? Can you make IT quality visible? Topic of quality is mentioned in many governance models, but there …
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SFIA skills and IT Quality
Skills management for the information age is the global skills and competency framework for a digital world. SFIA V7 is describing 102 skills and 7 competency …