Quantitative metrics in IT are good when work is: input-output processinghigh frequencystandardized outputspredefined process or workflow For example …
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Typical steps of IT QMS introduction
Typical steps of establishing IT QMS are: 1. IT Quality Foundation training for 2+ IT staff to get basic understanding of what IT quality is 2. IT Quality …
Quality metrics
IT Quality metrics are absent in many IT departments Historically IT was focused on quick resolution of incidents and responsiveness to business demand. This …