Cost benchmarking is a common management practice, frequently used within IT management. Perhaps the most widely recognized metric compares IT operational costs …
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Frequently missing components of good IT governance
Recent assessments from the IT Quality Index have provided empirical evidence shedding light on common issues prevalent in many IT departments. These findings …
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Quantitative and Qualitative metrics compared
Quantitative metrics in IT are good when work is: input-output processinghigh frequencystandardized outputspredefined process or workflow For example …
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