Typical steps of establishing IT QMS are: 1. IT Quality Foundation training for 2+ IT staff to get basic understanding of what IT quality is 2. IT Quality …
News
Quality metrics
IT Quality metrics are absent in many IT departments Historically IT was focused on quick resolution of incidents and responsiveness to business demand. This …
What is IT quality?
Is Service quality and IT quality the same thing? #ITIL4 glossary defines service quality as "The totality of a service’s characteristics that are relevant …