IT Quality metrics are absent in many IT departments Historically IT was focused on quick resolution of incidents and responsiveness to business demand. This …
What is IT quality?
Is Service quality and IT quality the same thing? #ITIL4 glossary defines service quality as "The totality of a service’s characteristics that are relevant …
Quality related Bodies of Knowledge and IT Quality Index
Do you know what IT quality is? Do you manage IT Quality? Can you make IT quality visible? Topic of quality is mentioned in many governance models, but there …
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