Cost benchmarking is a common management practice, frequently used within IT management. Perhaps the most widely recognized metric compares IT operational costs …
[Read more...] about Why IT Cost Benchmarking Alone is Dangerously Misleading
Missing quality related skills
SFIA 8 defines 121 skills covering almost all activities relevant to internal IT departments or external service providers. Vast majority of described skills …
Typical steps of IT QMS introduction
Typical steps of establishing IT QMS are: 1. IT Quality Foundation training for 2+ IT staff to get basic understanding of what IT quality is 2. IT Quality …