Every organization needs to be equipped with a mechanism to identify and correct faulty status and initiate corrective actions. This mechanism is more critical …
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IT QUALITY INDEX book coming soon
In 2010 I was delivering a consultancy project requested by the CEO of mid-sized company who wanted objective information regarding the overall quality of his …
Discussion with a CEO about IT quality
In January 2017 I had the opportunity to speak at the itSMF annual conference on the topic of the IT QUALITY INDEX – “How Good Is Your IT?”. After my …