IT Quality Index as a Foundation
The IT Quality Index (ITQI) assessment has been successfully used by many organizations to understand the overall quality of their IT governance. In many cases, underperforming dimensions were tied to IT’s lack of a proactive role, as the common practice was to perfect reactive activities rather than expand into value-creating ones.
The need to identify deeper opportunities for repositioning IT as an active contributor to innovation became clear. This is where the opportunity for a more nuanced analysis of innovativeness emerges.
Rethinking IT’s Role in Innovation
In many organizations, IT is still viewed as a reactive service provider—delivering what is requested and prioritizing time-to-market above all else. But in an era defined by AI, digital platforms, and rapid technological change, this logic is no longer sustainable.
IT is uniquely positioned to drive technology-enabled innovation and business modernization. Recognizing and strengthening this role is the foundation of the Innovation Quality Index (INQI).
What the INQI Measures
The INQI assessment evaluates how effectively IT contributes to innovation across six quality domains and 24 quality dimensions.
It goes beyond traditional IT performance metrics to capture IT’s strategic impact on innovation efforts. Aligned with established frameworks such as the IT Quality Index and the principles of ISO 56002, INQI provides a multidimensional, high-level view of innovation quality that supports benchmarking and actionable planning.
A Practical and Independent Assessment
Designed to be practical, consistent, and directly actionable, the INQI is delivered as an independent two-day assessment through structured interviews and verification—onsite, remote, or hybrid—by experienced field experts.
Its standardized outputs enable easy comparison over time and across organizations, while highlighting priority improvement areas that can be integrated into an IT Quality Management System. Flexible in scope and cost, INQI can also be combined with the IT Quality Index for a broader evaluation of overall IT quality.
Insights That Drive Transformation
The results include a formal INQI certificate, statistical benchmarking, and a management overview summarizing key findings, strengths, and opportunities.
These outputs clarify IT’s current and target roles in innovation, helping leaders define next steps for digital transformation and AI initiatives. By understanding where IT stands today, organizations can align resources, set realistic targets, and unlock the full innovation potential of their IT function.
If you are considering an analysis of your IT department’s innovativeness, you can request an independent assessment—either as a standalone mini-project focused solely on innovation quality, or as a combined IT Quality Index (ITQI) and Innovation Quality Index (INQI) assessment for a comprehensive evaluation, delivered by accredited IT Quality Index experts.
